lululemon

ABOUT THIS TEAM

The Senior Manager of Production Control is responsible for managing workflow in all North American (NA) company operated distribution centers (DCs).  The Senior Manager will partner with DC Operations to develop and maintain workflow management strategies and reporting to help achieve targeted DC performance.

Additionally, the Production Control Team is a critical DC partner who generates and manages the daily workload for both Retail and E-Commerce. They ensure all processes related to order effective flow are happening on-time and key performance targeted are achieved.  The team monitors workflow through the DCs and make changes as necessary to hit daily goals, including minimizing aging orders. 

A DAY IN THE LIFE

• Develop and maintain workflow strategies that drives DC performance. Ensure waving consistency where applicable, but account for uniqueness to each building.  
• Evaluate and make improvements to the waving strategy, templates and processes across the NA DCs. 
• Identify and implement strategies to improve workflow throughout each building and across the NA DC network.   
• Partner with DC Operations, manage daily workflow through each building and ensure daily and weekly targets are achieved.
• Collaborate with the Labor Planning Team ensuring their tools and processes are aligned with the waving strategy and overall goals for the DCs.  
• Demonstrate strong, proactive and collaborative partnership with leadership in each building. 
• Champion and drive alignment between Production Control and DC Operations teams to effectively hit daily goals and build partnerships.
• Communicate workflow, aging and strategic updates to DC leadership, including Senior Leadership across the organization (when applicable). 
• Improve production control processes and drive process consistency across all the NA distribution network
• As part of initiatives and general improvements, develop and document process Standard Operating Procedures (SOPs)
• Work with key partners (e.g. I.T., Engineering) to identify and close gaps in reporting and planning tools. 
• Involvement in key projects (WMS upgrades, mechanical changes) to understand the impacts to the business and make waving changes to maximizes the new technology. 
• Build a high performing team that is sustained by a motivational and supportive environment in which employees are challenged, coached, trained and provided with growth opportunities.
• Manage Production Control Teams across the company operated DCs in North America, including hiring, promotions, recognition, budgets and performance management.
• Mentor, coach and develop talent, including creating development plans, succession planning, the yearly review process and offering both positive and constructive feedback. 
• Develop a team expertise in waving rules and templates in Manhattan WMS, including associated functions such as let downs and fill active.   

KEY QUALIFICATIONS

• Champion lululemon’s culture.
• Effective collaborator with peers, colleagues and others across the business. 
• Operates with a high degree of transparency and integrity.
• Strong background in WMS and/or inventory systems. 
• Create and sustain an environment that fosters teamwork, excellence, cooperation, respect, and diversity.  Sets an example for approachability.
• Ability to effectively communicate with leaders at all levels across the organization. 
• Strong analytical, strategic, problem solving and decision-making skills.
• Strong time-management skills.
• University degree is preferred.
• 8+ years professional work experience in a Distribution Center of similar environment leading teams

MUST HAVES

• Critical thinker who consistently operations in a continuous improvement mindset. 
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too  seriously.