Manager, Operations Excellence

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who we are

At lululemon, we work together to elevate the world. We set audacious goals, nurture big growth and engineer innovative products that allow people to feel—and perform—their best. To us, leadership is more than a role or title—it’s a way of being. We are all leaders, committed to growth and results.

Together, we’re co-creating a future that otherwise wouldn’t exist. To do that, we’re looking for people who unite diverse perspectives to lean into bold visions. Who strive to be better than they were yesterday. Who are all in, in everything they do.

We’re looking for you. Join us.

about this team

The Operations Excellence function is lululemon's business transformation and tactical support office. The team provides transformational design, planning, and management support to enable the achievement of lululemon's longer-term strategic priorities and is also deployed to provide integrated operations and delivery support across the business.

a day in the life

Reporting to the Senior Manager, Operations Excellence and partnering with colleagues across the business, the Manager, Operations Excellence plays a critical role in the operationalization of lululemon's strategic priorities through the planning, design, and implementation of large-scale transformation initiatives. This role drives change management, approach and planning, and implementation activities for these initiatives, leveraging standard tools and frameworks to ensure they are wildly successful. The Manager has experience in developing change management approaches and deliverables for transformation initiatives, from completing change impact assessments to establishing program structures to implementing change and sustainment activities, and is capable of working globally in a high-growth vertically integrated company.

Manage complex work activities across large, cross-functional teams for transformation initiatives – lead change management, approach planning, and implementation activities to ensure strategic initiatives are completed on time and meet stated objectives
Develop change management approaches and complete and manage change management deliverables, including readiness assessments, stakeholder engagement, and sustainment
Support the establishment of lululemon's Transformation Management Office (TMO), including identifying cross-initiative dependencies, risks, and corresponding mitigation activities, particularly from a change management perspective
Refine existing change management frameworks, methodology, and tools

qualifications

Bachelor’s degree in business, operations or related discipline; education or certification in change management preferred
3-5 years of experience in planning and delivering large-scale transformation programs, ideally in a change management role
Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced environment
Strong analytical, problem solving, and root cause identification skills
Excellent communication skills - interpersonal, written, and verbal
Demonstrated willingness to learn on the job - has a 'growth' mindset
Ability to influence and partner with others - a strong team player
Ability to work cross-functionally with different departments and at different levels within an organization
Demonstrates discretion and ability to maintain confidentiality
Experience in management consulting and/or vertically integrated apparel is a plus

must haves

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness, and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

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lululemon

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