Regione: United States of America
Stato/Provincia: Washington
Città: Seattle
Unità Affari: Store Support Centre (SSC)
Tipo di tempo: Full-time
Program Manager
Descrizione e requisiti
Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About this team
The role of Enterprise Guest Service Program Manager will act as liaison with our product team partners, primarily within the Digital Web Account, login and Guest Data functional areas. We support the guest preferences and login for a seamless omni channel guest experience online and offline, while living our brand vision to be a leading CRM company! The Program Manager will leverage their understanding and experience working with the System Development Life Cycle (SDLC) to assemble and execute implementation of technology solutions for lululemon’s strategic initiatives and operations within the guest services portfolio.
A day in the life
With minimal supervision, manage complex, cross-functional programs through the full program life cycle from planning through development, testing and deployment. The Program Manager actively manages scope, schedule, budget and risk to ensure programs are delivered successfully.
- Effectively plan, manage, monitor, and close technology programs with complex scope, multiple workstreams and interdependencies with agreed upon scope, quality, timeline and budget.
- Develop relationships and collaborate with internal and external stakeholders and cross functional teams to ensure solutions meet timeline and business objectives.
- Utilize program management tools, methods and best practices to assemble program plans that align with expectations of stakeholders and meet business needs.
- Determine resource needs, assigning individual tasks and responsibilities to program team, and developing schedule to ensure timely completion of program.
- Work in a matrix organization to assemble resources and key decision makers from across the organization to deliver defined scope of work and support through go-live.
Qualifications:
- Post-secondary education in computer science, electrical /software engineering, or business administration.
- 3+ years of PM experience; 8+ years in IT; Retail experience essential.
- Familiarity with IT SDLC processes (waterfall/agile) and familiarity with Jira and budget management tools. Knowledge of Scrum lead desired.
- Knowledge of customer data management, customer login tools and Web Services and CICD processes an asset.
- Ability to successfully manage teams with competing priorities within deadlines in a complex and rapidly evolving organization.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
Solo i candidati selezionati verranno contattati. Ti ringraziamo sentitamente per il tuo interesse. lululemon è un’azienda che rispetta le pari opportunità di impiego. I nostri collaboratori vengono selezionati in base al merito e alle esigenze aziendali, e non in base a etnia, colore della pelle, età, sesso, genere, orientamento sessuale, origine nazionale, religione, stato civile, stato di salute, disabilità fisica o mentale, servizio militare, stato di gravidanza, nascita di figli e condizioni mediche correlate, né ad altre categorie protette da leggi od ordinanze federali, di stato, provinciali e locali. Su richiesta, è possibile trovare soluzioni adeguate alle esigenze particolari di soggetti qualificati con disabilità. La politica sulle Pari opportunità di impiego si applica a tutte le prassi relative a reclutamento e assunzione, retribuzione, benefit, disciplina, trasferimenti e licenziamento, e a tutti gli altri termini e condizioni di impiego. È compito della dirigenza assicurarsi che le politiche sulle pari opportunità di lululemon vengano rispettate. Ciascun dipendente viene comunque chiamato ad agire nel rispetto delle stesse.
lululemon si adopera per andare incontro alle esigenze particolari dei candidati con disabilità. Se desideri richiedere un supporto personalizzato, inviaci un’e-mail all’indirizzo {accommodations@lululemon.com}. Nel messaggio, indica il tipo di posizione a cui sei interessato, la relativa sede e la natura della tua richiesta.