lululemon

WHO WE ARE

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

ABOUT THIS TEAM

The Ops Solutions team is comprised of people that know a little bit about everything and a lot about most things within lululemon. Ops Solutions is an extension of our store teams and the team is responsible for supporting daily store operations, SSC to store communication and global programs.  In partnership with other store and SSC leaders, Ops Solutions works on new initiatives that elevate and support the demands of running a store. Simply put, Ops Solutions is responsible for making the complex simple and getting sh*t done.

A DAY IN THE LIFE

·       Create standardization to ensure NSO process is repeatable and efficient

·       Align with Store Development on deliverables and key milestone dates

·       Coach and train store team on store operational procedures

·       Responsible or NSO operational setup, including new store email, cash delivery arrangement, cash advance, procurement (turnover kit and mannequins), back of house strategy, site assessments, and turnover

·       Build and maintain our internal intranet (Youlu) NSO page for clear communication for Store Managers and store team and increate business efficiency

·       Manage store listing (lululemon official website in Asia and google) for all stores and list new NSOs

·       Coordinate Store calls (kickoff, weekly, turnover, etc.)

·       Facilitate two-way communications by acting as the go-to person between the SSC and stores to follow up with action executions and seek feedback

QUALIFICATIONS

·       University graduates preferably in business, operations, or related discipline

·       Minimum 2 year of in retail and/or FMCG industry or experience as a Key Leader

·       Proven ability to multi-task and meet deadlines while operating under tight time constraints

·       Resourceful and a high level of initiative

·       Motivated self-starter with highly collaborative attitude

·       Excellent written an oral communications skill in both Mandarin and English

·       Proficient in Windows based software (Excel, Word, PowerPoint)

·       Ability to travel including overnight as required

MUST HAVES

·       Thrives in a rapidly evolving environment and comfortable with ambiguity

·       Demonstrate the ability to multi-task and work under pressure

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness, and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously