Key Leader-SIL Role | Mall in Columbia

Région: United States of America

État/Province: Maryland

Ville: Columbia

Unité commerciale: Store

Description et exigences

who we are

Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives.

who you are

You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations and people.

You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager and Assistant Manager in providing coaching on people experience, guest experience and business needs. 

You will be the leader of the expediter program in the store and will manage all inventory-related tasks. Key Duties will include leading a team to process inventory and supporting with product education and communication. sell-through strategy, and visual merchandising.

a day in the life:
  • You are accountable for the experience of your team and your guests. You oversee the level of technical education on the floor, you ensure that that every guest receives an outstanding experience, and you speak authentically about our product, community and culture 
  • You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed 
  • You lead the team in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
  • You arrange shipping from store to guests, stores and warehouse as needed 
  • You lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed 
  • You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • Owns back-of-house management their store, including but not limited to: shipping/receiving processes, inventory processing, BOH
  • Leads a team of expediters and/or educators to process inventory
  • Communicates and strategizes with management team and merchandising team on sell-through strategies
  • Supports product education and product enrollment ensuring that the entire team is looped in on new product arrivals
  • Works hand in hand with Store Manager as they create the store schedule; holds weekly touch bases with Store Manager

must haves:
  • You have a passion for customer service and delivering an exceptional experience for guests
  • You integrate fun and joy as a way of being and working (aka you don't take yourself too seriously)
  • You acknowledge the presence of choice in every moment and take personal responsibility for your life
  • You possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • You communicate with honesty and kindness, and create the space for others to do the same
  • You lead with courage, knowing the possibility of greatness is bigger than the fear of failure 
  • Extraordinary proven leadership capabilities and proven ability to develop a successor
  • Responsible and dependable
  • Strong problem solving and decision making skills
  • Ability and willingness to accept and provide feedback
  • Extraordinary organizational and time management skills
  • Approval from your Store Manager to apply

qualifications:
  • All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends 
  • lululemon reserves the right to make amendments to the schedule and/ or availability requirements from time to time and at its sole discretion 
  • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
  • High school diploma or GED preferred; completion of post-secondary education will be considered an asset 
  • Applicants are a minimum of 18 years of age 
  • Management experience preferred 

the finer print:
  • Who your leader is: Store Manager + Assistant Manager(s) 
  • Where you spend your time: Retail floor/BOH
  • Hours expectation:
    • Full time: 24-40 hours (4-5 days per week)
  • Status: Non-Exempt

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
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Nous ne communiquerons qu’avec les candidats retenus. Nous vous remercions avec notre profonde reconnaissance pour l’intérêt que vous nous portez. lululemon souscrit au principe de l’équité en matière d’emploi. Les décisions d’embauche sont basées sur le mérite et les besoins de l’entreprise; et non sur la race, la couleur, la croyance, l’âge, le sexe, le genre, l’orientation sexuelle, l’origine nationale, la religion, l’état familial, la condition médicale, le handicap physique ou mental, le service militaire, la grossesse, l’accouchement et les conditions médicales connexes, ou tout autre motif protégé par les lois et les ordonnances fédérales, provinciales ou de l’état, et locales. Des aménagements raisonnables sont offerts aux personnes admissibles souffrant d’un handicap, sur demande. La politique d’équité en matière d’emploi s’applique à toutes les pratiques relatives au recrutement et à l’embauche, à la rémunération, aux avantages sociaux, à la discipline, aux transferts, à la cessation d’emploi et à toutes les autres modalités et conditions d’emploi. Bien que l’équipe de direction soit principalement responsable de la mise en œuvre des politiques d’équité en matière d’emploi de lululemon, vous partagez également la responsabilité de vous en assurer, que par vos actions personnelles, les politiques sont respectées.

lululemon s'engage à prendre des dispositions raisonnables pour les candidats handicapés. Si vous souhaitez qu’un membre de notre équipe communique avec vous pour un maintien personnalisé, envoyez-nous un courriel à {accommodations@lululemon.com}. Dans votre courriel, indiquez le titre du poste, le magasin du poste et la nature de votre demande.